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Operational Friction Checklist – The Story of the Failed Bank

5 minute form to gauge friction in operations

Step 1 of 4

25%

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In an average week, what percentage of your Senior Leadership's time is spent doing manual, repetitive, or low-stakes tasks because 'there isn't time' to fix the system?(Required)

10% or less

11%-30%

31% or more

When revenue targets are missed, what is the most common leadership response?(Required)

The Audit: We pause to find and remove the friction slowing the team down.

The Push: We increase quotas and ‘hustle’ harder within the current system.

The Cut: We reduce headcount or freeze resources to ‘fix’ the ratio on paper.

If your top-performing salesperson or account manager took a sudden 2-week leave, what would happen to your pipeline?(Required)

Resilience: The SOPs and CRM are clean enough for anyone to step in seamlessly.

Chaos: Work would stall, and clients would notice a “lag” in service.

Crisis: The system would effectively break; revenue would stop.

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