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Albatross Deconstructed

Business Websites the Work specializing in heavy building trades

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Operational Friction Checklist

Step 1 of 5

20%

Phone

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Lead Intake & Response

When a new lead arrives, is a real person notified immediately?(Required)

Yes

No

Is lead routing based on availability, not just a shared inbox?(Required)

Yes

No

Can a lead reach a human in under 5 minutes during business hours?(Required)

Yes

No

If the first person doesn’t respond, is there automatic escalation?(Required)

Yes

No

Internal Processes & Access

Are internal processes documented in a single, agreed-upon location?(Required)

Yes

No

Do staff know where to find the current version of SOPs?(Required)

Yes

No

Are permissions enforced by role, not assumption?(Required)

Yes

No

Do approvals happen inside a system, not email threads or hallway conversations?(Required)

Yes

No

Visibility & Accountability

Can you see where work is stalled without asking someone?(Required)

Yes

No

Do dashboards reflect real operational status, not just reports?(Required)

Yes

No

Are delays visible before they become problems?(Required)

Yes

No

Ownership & Risk

Could your team operate these systems if a vendor disappeared tomorrow?(Required)

Yes

No

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Score

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email and phone

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